Save application

Redwoodsoftware

24 minutes ago

Director, Customer Education & Documentation

Hybrid · Toronto, Canada Toronto, Canada

customer education

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will lead the global documentation and customer education practice at Redwood Software in Toronto. This role involves reshaping the team and processes to enhance AI-assisted content production and customer training.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Director, Customer Education & Documentation at Redwoodsoftware?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

You will lead the global documentation and customer education practice at Redwood Software in Toronto. This role involves reshaping the team and processes to enhance AI-assisted content production and customer training.

Details

  • Toronto, Canada, work from office
  • 10+ years of experience in technical documentation or customer education
  • 5+ years of experience leading managers and distributed teams

The work

  • Redesign the team's operating model for AI-assisted content production
  • Own the end-to-end documentation platform strategy
  • Lead the global customer education strategy through Redwood University
  • Manage a global, distributed team across Canada and India