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lightningai

15 days ago

Customer Success Specialist

Hybrid · New York, New York, United States New York, New York, United States

pytorch sales

greenhouse

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AI TL;DR

You will lead customer success initiatives to help clients adopt and expand their use of Lightning AI products. This role involves strategic planning and hands-on execution to ensure customer satisfaction and retention.

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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead customer success initiatives to help clients adopt and expand their use of Lightning AI products. This role involves strategic planning and hands-on execution to ensure customer satisfaction and retention.

Details

  • New York, New York, United States, Hybrid
  • $160,000—$180,000 USD
  • 5-7 years in customer success or related fields
  • Skills: PyTorch

The work

  • Own customer health, adoption, and renewal readiness
  • Build scalable customer success operating rhythms
  • Partner with Sales to drive retention and identify expansion opportunities
  • Translate customer patterns into product feedback and improvements