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lightningai

15 days ago

AI Platform Support Engineer (EMEA)

Hybrid · London, England, United Kingdom London, England, United Kingdom

pythonnodekubernetespytorch customer experience

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AI TL;DR

Join our EMEA Customer Experience team as an AI Platform Support Engineer in London, where you'll support ML engineers with large-scale training and inference workloads. You'll diagnose complex issues and improve platform reliability in a collaborative environment.

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  1. What would you ship in the first month as AI Platform Support Engineer (EMEA) at lightningai?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

Join our EMEA Customer Experience team as an AI Platform Support Engineer in London, where you'll support ML engineers with large-scale training and inference workloads. You'll diagnose complex issues and improve platform reliability in a collaborative environment.

Details

  • London, in-office requirement of at least 2 days per week
  • £75,000—£95,000 GBP
  • Experience with Kubernetes, cloud infrastructure, and distributed systems
  • Strong software engineering and systems troubleshooting background

The work

  • Partner with customer engineering teams to resolve ML infrastructure issues
  • Investigate failures involving distributed training and Kubernetes orchestration
  • Act as a technical advisor during high impact incidents
  • Identify patterns in customer issues to drive long-term reliability improvements