st-labs
2 days ago
Editor, Agent Experience
Onsite · NYC, NY NYC, NY
engineeringfulltime
ashby
Match & cover letter
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AI TL;DR
You will shape the voice of our agent that assists employees with IT and HR requests. Your role involves writing guidelines and analyzing interactions to improve the agent's performance.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Editor, Agent Experience at st-labs?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will shape the voice of our agent that assists employees with IT and HR requests. Your role involves writing guidelines and analyzing interactions to improve the agent's performance.
Details
- NYC, NY, work from office
- $100,000—170,000 USD
- Degree in literature, philosophy, or humanities required
The work
- Write and maintain the agent's voice and behavioral guidelines
- Analyze real transcripts and provide feedback for engineering
- Define the rubric for good interactions and evaluate performance
- Rewrite poor agent responses and create an exemplar library