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Block

10 days ago

Business Systems Analyst, IT Vendor Operations

Remote · Bay Area, CA, United States of America Bay Area, CA, United States of America

pythonjavascript 10415 engineering - block technology

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AI TL;DR

You will support technical operations for Block's IT Vendor Operations team in the Bay Area. This role involves troubleshooting and resolving issues across various systems to ensure smooth operations for internal teams.

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  1. What would you ship in the first month as Business Systems Analyst, IT Vendor Operations at Block?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support technical operations for Block's IT Vendor Operations team in the Bay Area. This role involves troubleshooting and resolving issues across various systems to ensure smooth operations for internal teams.

Details

  • Bay Area, CA, United States
  • Salary range: $63,000—$125,900 USD based on location and experience
  • Experience in IT support or technical operations preferred
  • Skills: Python, JavaScript, Salesforce, Jira

The work

  • Triage and resolve technical support tickets across multiple systems
  • Support identity and access management for various applications
  • Troubleshoot bugs and escalate issues to engineering as needed
  • Document troubleshooting steps and maintain a knowledge base