Save application

Alpaca

2 days ago

Customer Success Manager - Americas

Remote · Remote - Americas Remote - Americas

customer success

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will manage customer relationships to ensure their success with Alpaca's brokerage and crypto offerings. This remote role requires experience in the financial markets and a focus on customer satisfaction.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Success Manager - Americas at Alpaca?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

You will manage customer relationships to ensure their success with Alpaca's brokerage and crypto offerings. This remote role requires experience in the financial markets and a focus on customer satisfaction.

Details

  • Remote - Americas
  • 4–6 years of experience in customer success
  • Comfortable working US hours (ET)

The work

  • Act as the primary contact for B2B/enterprise customers
  • Ensure customer satisfaction, retention, and success
  • Manage escalations with a focus on customer empathy
  • Drive adoption of Alpaca features among Live Partners