Airbnb
2 days ago
Gestionnaire, Soutien Premium
Onsite · Canada Canada
sql
community support
greenhouse
Match & cover letter
Create a profile to see your match and get a cover letter for this role.
Source: greenhouse Verified source
Never pay or share passwords or codes with an employer. How to spot a fake job
AI TL;DR
You will provide exceptional customer service management for the Airbnb community in Canada. This full-time role involves leading a team and ensuring high-quality support.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Gestionnaire, Soutien Premium at Airbnb?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
Similar roles
Job description
You will provide exceptional customer service management for the Airbnb community in Canada. This full-time role involves leading a team and ensuring high-quality support.
Details
- Canada, work from office
- 8+ years of experience in customer service or operations, including 5 years in direct personnel management
- Skills required: SQL, excellent communication in English
The work
- Supervise operational environments and ensure high-quality support through your team
- Manage complex and sensitive issues, acting as the highest escalation point
- Provide coaching and development strategies for team members
- Ensure appropriate staffing and oversee training and onboarding processes