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Pindrop

2 days ago

Senior Production Support Engineer (8 am - 5 pm ET)

Remote · US - Remote US - Remote

sqlawsgcp

speedrun

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AI TL;DR

You will provide technical support for Pindrop's platform, focusing on API integrations and production reliability. This remote role involves troubleshooting complex issues and collaborating with various teams to enhance customer experiences.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Production Support Engineer (8 am - 5 pm ET) at Pindrop?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for Pindrop's platform, focusing on API integrations and production reliability. This remote role involves troubleshooting complex issues and collaborating with various teams to enhance customer experiences.

Details

  • Remote work in the US
  • $90,000—$110,000 USD salary
  • 7+ years of experience
  • Skills: SQL, AWS, GCP

The work

  • Serve as a subject matter expert for Pindrop's platform and APIs
  • Troubleshoot complex production issues and API integration challenges
  • Own critical escalations and lead technical investigations during Sev1 incidents
  • Collaborate with Engineering, Product, and Customer Success to resolve issues