Save application

Akiflow

2 days ago

Senior Customer Success & Onboarding Manager

Remote · BR / AR / CL / PY / UY / CO / PE / EC / MX / CR / PH / IN / ES / PT / IT / GR / RO / PL / HR / SI / BG / RS / AL / HU / CZ / Remote (BR; AR; CL; PY; UY; CO; PE; EC; MX; CR; PH; IN; ES; PT; IT; GR; RO; PL; HR; SI; BG; RS; AL; HU; CZ) BR / AR / CL / PY / UY / CO / PE / EC / MX / CR / PH / IN / ES / PT / IT / GR / RO / PL / HR / SI / BG / RS / AL / HU / CZ / Remote (BR; AR; CL; PY; UY; CO; PE; EC; MX; CR; PH; IN; ES; PT; IT; GR; RO; PL; HR; SI; BG; RS; AL; HU; CZ)

$2,000–$3,000 / year supportfull-times20

ycombinator

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: ycombinator

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

Join a remote team to manage customer onboarding and success for a productivity app. You'll lead calls, support users, and provide insights to improve the product.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Customer Success & Onboarding Manager at Akiflow?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

Join a remote team to manage customer onboarding and success for a productivity app. You'll lead calls, support users, and provide insights to improve the product.

Details

  • Remote work available in multiple countries including BR, AR, CL, and more
  • Salary: 2000–3000 USD/year
  • 3+ years of experience in Customer Success or onboarding at a SaaS company
  • Excellent spoken and written English at C2 or native level

The work

  • Run 1:1 onboarding calls, aiming for 3–5 per day
  • Manage day-to-day customer success operations including support inbox and billing cases
  • Measure key metrics like call attendance and customer satisfaction weekly
  • Provide customer feedback to the product team based on call insights