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hyperbolic

2 days ago

Technical Support Engineer - APAC

Remote Remote

pythondockerkubernetes engineeringcontract

ashby

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AI TL;DR

You will provide technical support for GPU clusters, owning tickets from start to finish. This role involves troubleshooting and resolving customer issues in a remote environment.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Technical Support Engineer - APAC at hyperbolic?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for GPU clusters, owning tickets from start to finish. This role involves troubleshooting and resolving customer issues in a remote environment.

Details

  • Remote work
  • Contract position
  • Skills required: Python, Docker, Kubernetes
  • Strong Linux experience

The work

  • Own customer support tickets from first response to resolution
  • Perform technical triage and reproduce customer problems
  • Execute and author runbooks for issue resolution
  • Maintain customer-facing documentation and internal knowledge base