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platformscience

2 days ago

Customer Experience Consultant

Onsite · Londrina Londrina

latam (lam)

greenhouse

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AI TL;DR

You will support clients in onboarding and maintaining long-term relationships while ensuring effective use of our solutions. Your role involves managing projects and analyzing data to drive customer success.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Experience Consultant at platformscience?
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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will support clients in onboarding and maintaining long-term relationships while ensuring effective use of our solutions. Your role involves managing projects and analyzing data to drive customer success.

Details

  • Londrina, work from office
  • Experience in post-sales and onboarding
  • Intermediate English or Spanish preferred

The work

  • Conduct client onboarding and establish long-term relationships
  • Manage client issues and ensure resolution
  • Utilize strategic management tools to enhance service use
  • Create management reports on client progress and success