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Ramp

2 days ago

Customer Experience Associate (Evening Shift)

Remote · New York, NY (HQ) New York, NY (HQ)

customer experiencefulltime

ashby

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AI TL;DR

You will support customers by resolving issues related to payments and accounting integrations. This role requires a deep understanding of the product and collaboration with various teams to ensure smooth operations.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Experience Associate (Evening Shift) at Ramp?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers by resolving issues related to payments and accounting integrations. This role requires a deep understanding of the product and collaboration with various teams to ensure smooth operations.

Details

  • New York, NY (HQ), remote available
  • $60,000-$70,000 salary based on location
  • Full-time position
  • Evening shift from 6:00 PM–2:30 AM EST, includes weekends

The work

  • Engage with customers via live calls, email, and chat to resolve issues
  • Diagnose problems across various product areas including payments and accounting integrations
  • Manage escalations end-to-end and ensure timely follow-up
  • Utilize AI tools to improve processes and enhance customer experience