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nexgencloud

3 days ago

Support Engineer

Onsite · Nottingham Nottingham

kubernetes customer experience

greenhouse

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AI TL;DR

Join the Customer Experience team as an L2 Support Engineer in Nottingham, where you'll tackle technical issues for customers using Hyperstack. You'll receive training in OpenStack and Kubernetes while contributing to the knowledge base and troubleshooting guides.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Support Engineer at nexgencloud?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join the Customer Experience team as an L2 Support Engineer in Nottingham, where you'll tackle technical issues for customers using Hyperstack. You'll receive training in OpenStack and Kubernetes while contributing to the knowledge base and troubleshooting guides.

Details

  • Nottingham, fully office-based
  • Salary not specified
  • Experience in application support or technical support required
  • Full right to work in the UK

The work

  • Own L2 tickets across email, chat, and phone from first response to resolution
  • Collaborate with the Support team and Engineering to escalate defects
  • Diagnose customer issues using REST API calls and system logs
  • Write and maintain troubleshooting guides and knowledge base articles