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matelso GmbH

3 days ago

Customer Care Specialist (m/w/d)

Onsite · Kaiserslautern Kaiserslautern

customer service

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AI TL;DR

You will assist customers with their inquiries and ensure they effectively use our MarTech solutions. This role is based in Kaiserslautern and requires strong communication skills in German and English.

AI match

Solid listing · 60/100 against the market band on this page.

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Job description

You will assist customers with their inquiries and ensure they effectively use our MarTech solutions. This role is based in Kaiserslautern and requires strong communication skills in German and English.

Details

  • Kaiserslautern, work from office
  • 2–4 years of experience in Customer Care or similar
  • Fluent in German (C2) and proficient in English

The work

  • Serve as the primary contact for customer inquiries
  • Assist customers with product usage and technical challenges
  • Identify customer needs and provide suitable solutions
  • Collaborate with internal teams to address customer concerns