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HM Management Services GmbH

3 days ago

IT Support Spezialist – Telematikinfrastruktur & Praxissicherheit (m/w/d)

Remote · Magdeburg Magdeburg

customer service

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AI TL;DR

You will provide IT support to ensure clients can reliably use their IT systems and telematics infrastructure. This role involves troubleshooting and resolving technical issues primarily through remote assistance from Magdeburg.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as IT Support Spezialist – Telematikinfrastruktur & Praxissicherheit (m/w/d) at HM Management Services GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide IT support to ensure clients can reliably use their IT systems and telematics infrastructure. This role involves troubleshooting and resolving technical issues primarily through remote assistance from Magdeburg.

Details

  • Magdeburg, remote work available after onboarding
  • Minimum 2 years of experience in 1st and 2nd level support
  • Good knowledge of Windows client and server environments
  • Very good German language skills at C1/C2 level

The work

  • Provide 1st and 2nd level support via phone, email, and ticket system
  • Analyze and resolve hardware and software issues
  • Support the setup and troubleshooting of telematics infrastructure components
  • Conduct regular system checks to identify potential issues