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Enpal

4 days ago

IT Support Specialist L2 (f/m/x)

Remote · Berlin Berlin

azureandroidios tech

arbeitnow

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AI TL;DR

Join our IT team in Berlin as an IT Support Specialist, providing essential technical support in a dynamic environment. You'll manage incidents, support device operations, and enhance the employee experience.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as IT Support Specialist L2 (f/m/x) at Enpal?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join our IT team in Berlin as an IT Support Specialist, providing essential technical support in a dynamic environment. You'll manage incidents, support device operations, and enhance the employee experience.

Details

  • Berlin, remote work available
  • 3+ years of hands-on IT support experience
  • Skills: Azure, Android, iOS

The work

  • Resolve L1/L2 technical support requests end-to-end
  • Provide hands-on walk-in and remote IT support
  • Troubleshoot hardware and software issues across various devices
  • Manage and document tickets in Jira Service Management