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25 days ago

AI Experience Engineer (Conversational AI)

Remote · Anywhere in the World Anywhere in the World

javascripttypescriptsqlgraphql back-end programming

weworkremotely

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AI TL;DR

You will manage the full lifecycle of customer interactions with Upgrade's AI agent across various platforms. This role involves designing, optimizing, and ensuring the effectiveness of AI-driven customer service journeys.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as AI Experience Engineer (Conversational AI) at Upgrade?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage the full lifecycle of customer interactions with Upgrade's AI agent across various platforms. This role involves designing, optimizing, and ensuring the effectiveness of AI-driven customer service journeys.

Details

  • Remote work from anywhere in the world
  • $140K-$180K CAN salary
  • 3–5 years of experience in Frontend Software Engineering or related fields
  • Skills: JavaScript, TypeScript, SQL, GraphQL

The work

  • Design and build AI journeys in Sierra Agent Studio for chat, voice, and email
  • Review transcripts and analytics to optimize conversation flows
  • Map edge cases and ensure correct resolutions or handoffs
  • Collaborate with product teams to scope and maintain AI journeys