abacus
22 days ago
Analyst, Enterprise Service Desk
Remote · Edinburgh, Scotland, United Kingdom Edinburgh, Scotland, United Kingdom
azure
enterprise service desk-financial services
greenhouse
Match & cover letter
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AI TL;DR
Join a technology provider in Edinburgh as a key support contact for clients in the financial services sector. You'll provide remote assistance and ensure timely communication while managing technical issues.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Analyst, Enterprise Service Desk at abacus?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
Join a technology provider in Edinburgh as a key support contact for clients in the financial services sector. You'll provide remote assistance and ensure timely communication while managing technical issues.
Details
- Edinburgh, Scotland, United Kingdom, work from office
- Minimum 3 years’ experience in IT roles
- Skills required: Microsoft 365, Azure Active Directory, hardware troubleshooting
The work
- Provide technical support primarily via phone and email
- Document and escalate technical issues as needed
- Communicate effectively with clients and peers
- Record work activities in the ticketing system