Analyst, Enterprise Service Desk

Onsite Edinburgh, Scotland, United Kingdom

azure enterprise service desk-financial services

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join a technology provider in Edinburgh as a key support contact for clients in the financial services sector. You'll provide remote assistance and ensure timely communication while managing technical issues.

Details

Edinburgh, Scotland, United Kingdom, work from office
Minimum 3 years’ experience in IT roles
Skills required: Microsoft 365, Azure Active Directory, hardware troubleshooting

The work

Provide technical support primarily via phone and email
Document and escalate technical issues as needed
Communicate effectively with clients and peers
Record work activities in the ticketing system