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Wunder Mobility

10 days ago

Customer Success Manager, New Accounts (m/w/d)

Hybrid · Hamburg Hamburg

customer service

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AI TL;DR

You will manage customer relationships from onboarding to launch while running demos and pilots. Your role involves enhancing customer success and refining internal processes with AI tools.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Success Manager, New Accounts (m/w/d) at Wunder Mobility?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships from onboarding to launch while running demos and pilots. Your role involves enhancing customer success and refining internal processes with AI tools.

Details

  • Hamburg, work from office
  • €65,000 to €80,000 per year
  • 4+ years in customer-facing B2B software roles
  • Fluent in German and English

The work

  • Run demos and pilots for new accounts
  • Own the onboarding plan and customer relationship from signature to go-live
  • Manage account adoption, health, renewals, upselling, and cross-selling
  • Refine demo and sales playbooks with the team