N8N
15 hours ago
Support Engineer (EMEA)
Onsite · Berlin Office Berlin Office
javascriptsqlawsdockerkubernetesgcpazure
sales
arbeitnow
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Source: arbeitnow
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AI TL;DR
Join our team in Berlin as a Support Engineer to enhance customer support and automate processes. You'll work closely with teams to improve workflows and deliver exceptional service to our growing customer base.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Support Engineer (EMEA) at N8N?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
Join our team in Berlin as a Support Engineer to enhance customer support and automate processes. You'll work closely with teams to improve workflows and deliver exceptional service to our growing customer base.
Details
- Berlin Office, not remote
- 3+ years of technical support experience
- Skills required: javascript, sql, aws, docker, kubernetes, gcp, azure
The work
- Resolve helpdesk tickets for non-enterprise customers, focusing on account management and billing
- Identify opportunities to automate repetitive ticket categories
- Collaborate with Product to share customer questions and improve support
- Create documentation to enable customer self-service