Customer Experience Team Lead

Onsite Westlake, TX

customer care

greenhouse

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Job description

You will lead a team of customer support representatives in Westlake, TX, ensuring high-quality service and efficient issue resolution. This role involves coaching team members and managing escalated customer concerns.

Details

Westlake, TX, in-office attendance expected at least 3 days a week
$34—$40 USD base pay
Active FINRA Series 7 and Series 63 required; Series 9/10 or 24 preferred

The work

Develop a team of customer experience representatives
Provide ongoing coaching and performance feedback
Handle escalated customer concerns and resolve complex issues
Oversee daily operations including queue management and service-level adherence