Customer Experience Representative, Executive Office

Onsite Chicago, IL; Denver, CO; Westlake, TX

customer care

greenhouse

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Job description

You will resolve complex customer issues and escalations in a fast-paced environment. This role requires strong problem-solving skills and collaboration with various teams to ensure customer satisfaction.

Details

Denver, CO or Westlake, TX, in-office work required
$34—$40 USD base pay
2+ years of customer support or service experience in financial services
FINRA Series 7 and 63 licenses required

The work

Investigate and resolve complex customer issues, including escalations from leadership
Partner with Compliance, Legal, and senior leadership for case summaries and risk assessments
Conduct root cause analysis to improve customer experiences
Manage high-visibility customer cases from social media and public platforms