Okta
1 hour ago
Customer Success Manager
Remote · Warsaw, Poland Warsaw, Poland
customer success management-750
greenhouse
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AI TL;DR
You will manage a portfolio of smaller customers to enhance their experience with Okta's products. Your role focuses on driving customer satisfaction and retention through proactive engagement and support.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Success Manager at Okta?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage a portfolio of smaller customers to enhance their experience with Okta's products. Your role focuses on driving customer satisfaction and retention through proactive engagement and support.
Details
- Warsaw, Poland, remote work available
- 5+ years of related experience or 3+ years with a Master's degree
- Experience in customer success management
The work
- Use data-driven processes to mitigate customer risk and anticipate issues
- Drive measurable business results by leveraging Okta products
- Plan and execute engagement strategies across your portfolio
- Identify and act on expansion opportunities to enhance customer value