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radai

11 days ago

Senior Technical Support Engineer - Overnight Shift (PST)

Remote · United States - Remote United States - Remote

pythonsqlazure technical supportfulltime

ashby

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AI TL;DR

Join Rad AI as a Senior Technical Support Engineer, providing overnight support for enterprise health systems. You'll tackle complex technical issues and enhance support processes in a fast-paced environment.

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  1. What would you ship in the first month as Senior Technical Support Engineer - Overnight Shift (PST) at radai?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Rad AI as a Senior Technical Support Engineer, providing overnight support for enterprise health systems. You'll tackle complex technical issues and enhance support processes in a fast-paced environment.

Details

  • Remote, United States
  • 6+ years in customer-facing technical roles
  • Experience with HL7 v2 messaging and PACS/RIS
  • Skills: Python, SQL, Azure

The work

  • Serve as the senior technical escalation point for complex issues
  • Own high-visibility customer incidents and lead TS response
  • Drive ticket quality and SLA attainment across the team
  • Build and maintain runbooks and troubleshooting guides