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abacus

23 days ago

Engineer, Enterprise Service Desk

Remote · Remote in US Remote in US

awsazure engineering operations-financial services

greenhouse

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AI TL;DR

You will support and maintain a multi-tenant hosted infrastructure as a Tier 3 escalation point. This remote role involves managing complex technical issues and collaborating with clients and vendors.

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  1. What would you ship in the first month as Engineer, Enterprise Service Desk at abacus?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support and maintain a multi-tenant hosted infrastructure as a Tier 3 escalation point. This remote role involves managing complex technical issues and collaborating with clients and vendors.

Details

  • Remote in the US
  • 3–5 years of experience in Tier 2/Tier 3 support
  • Bachelor’s degree or equivalent professional experience
  • Skills: AWS, Azure

The work

  • Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators
  • Manage and support a multi-tenant hosted platform
  • Provide out-of-hours escalation support on a rotating schedule
  • Maintain a high level of interaction with Tier 1 and Tier 2 teams