Engineer, Enterprise Service Desk

Remote Remote · Remote in US

awsazure engineering operations-financial services

greenhouse

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Job description

You will support and maintain a multi-tenant hosted infrastructure as a Tier 3 escalation point. This remote role involves managing complex technical issues and collaborating with clients and vendors.

Details

Remote in the US
3–5 years of experience in Tier 2/Tier 3 support
Bachelor’s degree or equivalent professional experience
Skills: AWS, Azure

The work

Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators
Manage and support a multi-tenant hosted platform
Provide out-of-hours escalation support on a rotating schedule
Maintain a high level of interaction with Tier 1 and Tier 2 teams