Lead, Advanced Analytics, Community Support

Onsite United States

pythonsql analytics

greenhouse

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Job description

You will lead advanced analytics efforts to support Airbnb's community support operations. This role involves driving data-driven decisions and improving customer experiences through insights and recommendations.

Details

Location: United States, Remote Eligible
Salary: $164,000—$191,000 USD
Experience: 8+ years in business analytics
Skills: Python, SQL

The work

Lead data-driven roadmaps for customer support working groups.
Build business insights and reporting platforms to enhance efficiency.
Perform data modeling to optimize community and agent experiences.
Influence data-driven decisions across business verticals.