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Octopus Energy Group

4 days ago

(Senior) Customer Experience & Loyalty Manager (m/w/d)

Onsite · München (DE) München (DE)

pythonsql commercial

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AI TL;DR

You will enhance customer loyalty and satisfaction through strategic initiatives. This role is based in Munich and requires strong analytical and communication skills.

AI match

Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as (Senior) Customer Experience & Loyalty Manager (m/w/d) at Octopus Energy Group?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will enhance customer loyalty and satisfaction through strategic initiatives. This role is based in Munich and requires strong analytical and communication skills.

Details

  • München, work from office
  • 2-3 years of experience
  • Skills: Python, SQL, Excel

The work

  • Develop and implement strategies to improve customer loyalty
  • Create and optimize customer communication, including email marketing
  • Conduct A/B tests to evaluate customer retention measures
  • Analyze customer feedback to identify improvement opportunities