Customer Success Manager — Japanese & Korean Speaking (Remote)

Remote Remote · Remote - Japan

cxs - success - apj (sub team)

greenhouse

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Job description

As a Customer Success Manager at Dropbox, you will manage customer relationships and drive product adoption for clients in Japan and Korea. Your role involves understanding customer needs and ensuring they realize value from their investment in Dropbox services.

Details

Remote - Japan
4+ years of experience in B2B SaaS Customer Success or similar roles
Fluent in Japanese, business-level Korean and English

The work

Build relationships with key stakeholders across customer organizations
Take ownership of customer strategy and drive adoption and retention
Engage with IT administrators on product capabilities and configurations
Lead strategic customer engagements and value-based renewal discussions