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OpenRouter

16 days ago

Director, Customer Support

Onsite · San Francisco Bay Area, California San Francisco Bay Area, California

pythontypescript full time

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AI TL;DR

You will lead the development of a technical support organization focused on AI and automation. This role involves building systems that enhance customer experience for developers and enterprises.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Director, Customer Support at OpenRouter?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead the development of a technical support organization focused on AI and automation. This role involves building systems that enhance customer experience for developers and enterprises.

Details

  • San Francisco Bay Area, California, work from office
  • 8+ years in technical support, including 4+ years leading teams
  • Skills: Python, TypeScript

The work

  • Build an AI-Native Support Organization focused on automation and technical excellence
  • Engineer for Scale by improving AI agents and internal tools
  • Own the Developer Experience by delivering technical support for developers and enterprises
  • Lead Technical Support Operations, managing performance and incident response