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focalsystems

5 hours ago

Director of Operations - UK

Remote · Remote, United Kingdom Remote, United Kingdom

operations

greenhouse

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AI TL;DR

You will lead the field operations team for installing and maintaining shelf cameras across UK retailers. This role involves managing operations, metrics, and customer outcomes while ensuring smooth transitions during scale-up and scale-down periods.

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  1. What would you ship in the first month as Director of Operations - UK at focalsystems?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead the field operations team for installing and maintaining shelf cameras across UK retailers. This role involves managing operations, metrics, and customer outcomes while ensuring smooth transitions during scale-up and scale-down periods.

Details

  • Remote in the UK, with regular travel to retailer sites
  • £98,000 - £112,000 depending on experience + stock options
  • 5+ years in an operations leadership role

The work

  • Own ongoing field-service performance and SLA delivery
  • Build, lead, and develop a high-performing UK field operations team
  • Define, track, and report on key metrics for field performance
  • Partner with executive leadership to set performance goals and operational strategy