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veeamsoftware

3 days ago

Customer Care AI Analyst Intern - Summer 2027

Hybrid · Columbus, OH, USA Columbus, OH, USA

global cco-cts 1009938

greenhouse

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AI TL;DR

Join Veeam as a Customer Care AI Analyst Intern to gain hands-on experience in a collaborative environment. You'll work on modernizing support platforms and analyzing AI-driven case management.

AI match

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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

Join Veeam as a Customer Care AI Analyst Intern to gain hands-on experience in a collaborative environment. You'll work on modernizing support platforms and analyzing AI-driven case management.

Details

  • Columbus, OH, USA, hybrid work
  • $20 - $25 USD per hour
  • Rising Junior or Senior pursuing a Bachelor's degree or a graduate student

The work

  • Review AI-handled interactions and case outcomes
  • Analyze case volume and trends for self-service opportunities
  • Help clean and label case data for routing improvements
  • Build reports and dashboards to track AI and migration performance