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vercel

21 hours ago

Customer Support Engineer

Remote · Remote - Australia Remote - Australia

reactnode support

greenhouse

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AI TL;DR

You will assist customers with technical issues related to Vercel products while working remotely from Australia. Your role involves improving internal tools and ensuring a high-quality customer experience.

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  1. What would you ship in the first month as Customer Support Engineer at vercel?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will assist customers with technical issues related to Vercel products while working remotely from Australia. Your role involves improving internal tools and ensuring a high-quality customer experience.

Details

  • Remote - Australia
  • Competitive compensation and stock options
  • Experience in frontend development, ideally with React and Next.js
  • Comfortable working with a fully remote, globally distributed team

The work

  • Handle cases for all Vercel customers
  • Develop and improve internal tools alongside engineering
  • Specialize in a specific product area and own that within the team
  • Assist Customer Success Managers with Enterprise requests