Save application

rushstreetinteractive

19 hours ago

Service Desk Analyst

Remote · Toronto Toronto

corporate it

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will provide technical support to end-users and ensure customer satisfaction at Rush Street Interactive. This role involves troubleshooting issues and assisting staff with IT-related queries.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Service Desk Analyst at rushstreetinteractive?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

You will provide technical support to end-users and ensure customer satisfaction at Rush Street Interactive. This role involves troubleshooting issues and assisting staff with IT-related queries.

Details

  • Toronto, remote work available
  • $38,000—$40,000 CAD
  • Experience in Customer Service or Helpdesk Analyst role
  • Familiarity with O365 Applications and ITIL Framework

The work

  • Respond to end-user requests for technical assistance via phone, email, or in-person
  • Diagnose and resolve technical hardware and software issues
  • Log all support requests in the helpdesk ticketing system
  • Provide guidance and training to users on software applications