Save application

relaypayments

18 hours ago

Customer Service Associate

Onsite · Atlanta, GA Atlanta, GA

customer support

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

Join Relay Payments as a Customer Service Associate to provide top-notch support to our clients in the trucking and logistics industries. You'll be the first point of contact for customer inquiries, ensuring satisfaction and effective communication.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Service Associate at relaypayments?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

Job description

Join Relay Payments as a Customer Service Associate to provide top-notch support to our clients in the trucking and logistics industries. You'll be the first point of contact for customer inquiries, ensuring satisfaction and effective communication.

Details

  • Atlanta, GA, onsite work
  • 1+ years of customer service experience
  • Professional Spanish language proficiency preferred
  • Work hours: 7:00am-3:30pm ET, Monday through Friday

The work

  • Answer inbound calls, chats, and emails from customers
  • Follow up with customers for further research or resolution
  • Communicate customer feedback to internal stakeholders
  • Resolve product or service issues by empathizing and escalating when necessary