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relaypayments

14 days ago

Customer Service Associate (Overnight)

Onsite · Atlanta, GA

customer support

greenhouse

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AI TL;DR

Join Relay Payments as a Customer Service Associate, providing support to customers in the trucking and logistics industries. Work overnight shifts to ensure high customer satisfaction through effective communication and problem resolution.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Service Associate (Overnight) at relaypayments?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Relay Payments as a Customer Service Associate, providing support to customers in the trucking and logistics industries. Work overnight shifts to ensure high customer satisfaction through effective communication and problem resolution.

Details

  • Atlanta, GA, work from home
  • Part-time, 11:00pm-7:00am Wednesday and Thursday
  • 1+ years of customer service or call center experience preferred

The work

  • Answer inbound calls, chats, and emails from customers
  • Follow up with customers for further research or resolution
  • Communicate customer feedback to internal stakeholders
  • Resolve product or service issues by listening and empathizing with customers