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Datadog

5 hours ago

Associate Customer Success Manager - Boston

Hybrid · Boston, Massachusetts, USA Boston, Massachusetts, USA

commercial customer success

greenhouse

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AI TL;DR

You will support a high volume of customers at Datadog, ensuring they effectively use the product and identifying growth opportunities. This role focuses on customer retention and satisfaction through proactive engagement and collaboration.

AI match

Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Associate Customer Success Manager - Boston at Datadog?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will support a high volume of customers at Datadog, ensuring they effectively use the product and identifying growth opportunities. This role focuses on customer retention and satisfaction through proactive engagement and collaboration.

Details

  • Boston, Massachusetts, USA, work from office
  • $68,000—$90,000 USD salary
  • Experience in customer success or sales preferred

The work

  • Identify and qualify upsell opportunities for small customers
  • Execute full sales cycle for upsell opportunities
  • Troubleshoot issues to enhance customer experience
  • Collaborate with internal teams to support customer needs