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covariance

22 hours ago

Implementation Manger

Hybrid · New York New York

gtm

greenhouse

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AI TL;DR

You will manage product delivery for major brands, ensuring smooth onboarding and ongoing support. This role involves coordinating with teams to meet customer goals and timelines.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Implementation Manger at covariance?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage product delivery for major brands, ensuring smooth onboarding and ongoing support. This role involves coordinating with teams to meet customer goals and timelines.

Details

  • New York, in-office role
  • $140,000 - $190,000 + equity compensation
  • 5+ years of experience in implementation or onboarding at a SaaS, data, or adtech/martech company

The work

  • Onboard customers from signature to live via account setup and launch
  • Create customer delivery plans with milestones and timelines
  • Manage cross-functional workstreams for delivery
  • Own customer requests from intake to resolution