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Cloudflare

21 hours ago

Customer Experience Manager - Dutch or Swedish Speaking

Hybrid Hybrid

customer renewals

greenhouse

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AI TL;DR

You will manage the post-sale customer journey, focusing on onboarding, retention, and contract renewals. This role involves building strategic relationships and leveraging data analysis to enhance customer success.

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Solid listing · 60/100 against the market band on this page.

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  4. What would you measure in the first two weeks?
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Job description

You will manage the post-sale customer journey, focusing on onboarding, retention, and contract renewals. This role involves building strategic relationships and leveraging data analysis to enhance customer success.

Details

  • Hybrid location: London, UK or Lisbon, Portugal
  • Estimated annual salary: €50,000 - €69,000
  • Minimum of 3 years in Customer Success/Account Management or sales
  • 2+ years of industry experience preferred in cloud security or performance

The work

  • Manage customer engagement from onboarding through renewal
  • Act as a trusted advisor to help customers adopt Cloudflare products
  • Negotiate and execute renewal contracts while maintaining accurate forecasts
  • Analyze data to identify selling opportunities and drive customer success