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Mercury Technologies

1 day ago

Risk UX Specialist

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

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AI TL;DR

You will assess risk-related user inquiries and ensure a positive user experience at Mercury. This role involves making risk decisions and managing high-volume caseloads while working weekends.

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  1. What would you ship in the first month as Risk UX Specialist at Mercury Technologies?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will assess risk-related user inquiries and ensure a positive user experience at Mercury. This role involves making risk decisions and managing high-volume caseloads while working weekends.

Details

  • Remote within the United States
  • $68,300—$85,400 USD based on location
  • 2-3 years of experience in risk or financial services
  • Full-time, Sunday - Thursday shift, 8am-5pm local time

The work

  • Respond to limit request increases from users and evaluate account activity
  • Review and approve or reject overlimit transactions and remote check deposits
  • Manage a high-volume caseload while adhering to service level agreements
  • Document risk decisions and identify opportunities for process improvements