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fanaticsfbg

21 hours ago

Senior Associate, VIP Retention Strategy

Onsite · New York, NY, United States New York, NY, United States

sql gaming - vip

greenhouse

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AI TL;DR

You will support the VIP retention strategy for Fanatics Betting & Gaming in New York. This role involves enhancing service standards and translating commercial strategies into actionable plans for the team.

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  1. What would you ship in the first month as Senior Associate, VIP Retention Strategy at fanaticsfbg?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support the VIP retention strategy for Fanatics Betting & Gaming in New York. This role involves enhancing service standards and translating commercial strategies into actionable plans for the team.

Details

  • New York, NY, United States, work from office
  • $88,000—$107,000 USD
  • 2+ years in betting, gaming, hospitality, or a comparable consumer business
  • Skills: SQL, Excel

The work

  • Support the strategy and performance of the Fanatics ONE Host program
  • Translate sportsbook and casino commercial strategies into clear plans for the teams
  • Build and maintain reporting that measures hosting performance and customer engagement
  • Define and document processes and standards for hosts