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Robinhood

21 hours ago

Customer Experience Associate

Onsite · Denver, CO; Westlake, TX Denver, CO; Westlake, TX

customer care

greenhouse

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AI TL;DR

You will support customers with financial inquiries through various communication channels. This role is based in Denver, CO, or Westlake, TX, requiring in-person attendance during onboarding and part-time thereafter.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Experience Associate at Robinhood?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers with financial inquiries through various communication channels. This role is based in Denver, CO, or Westlake, TX, requiring in-person attendance during onboarding and part-time thereafter.

Details

  • Denver, CO; Westlake, TX, in-office work required
  • $21.30—$25 USD per hour
  • Experience in customer support preferred
  • Bachelor’s degree or prior financial services experience is a plus

The work

  • Provide exceptional customer support via phone, email, and chat
  • Identify and communicate improvements based on customer feedback
  • Develop expertise in Robinhood’s products and financial concepts
  • Resolve inquiries using independent judgment in a fast-paced environment