Save application

Robinhood

12 days ago

Customer Experience Associate, Resolutions Desk

Onsite · Denver, CO; Westlake, TX Denver, CO; Westlake, TX

customer care

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will support customer experience associates by providing real-time assistance and resolving escalated issues. This role is based in Denver, CO or Westlake, TX, with in-person attendance required at least three days a week.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Experience Associate, Resolutions Desk at Robinhood?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

  • No similar roles on the board yet.

Job description

You will support customer experience associates by providing real-time assistance and resolving escalated issues. This role is based in Denver, CO or Westlake, TX, with in-person attendance required at least three days a week.

Details

  • Denver, CO; Westlake, TX, in-person attendance required at least 3 days per week
  • $21.30—$25 USD per hour
  • Experience in a customer-facing role

The work

  • Serve as a real-time point of contact for CX agents across chat, email, and phone
  • Handle escalations and resolve straightforward cases
  • Apply a teaching-vs-telling approach to help agents improve
  • Log and track interactions accurately for clear case history