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ada18

1 day ago

Senior Solutions Architect

Remote · Remote - Canada Remote - Canada

pythonjavascriptaws customer experience

greenhouse

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AI TL;DR

You will design technical solutions that integrate Ada's AI Agent with clients' business systems. This role involves collaborating with clients and internal teams to enhance customer service automation.

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  1. What would you ship in the first month as Senior Solutions Architect at ada18?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will design technical solutions that integrate Ada's AI Agent with clients' business systems. This role involves collaborating with clients and internal teams to enhance customer service automation.

Details

  • Remote - Canada
  • 6+ years in a customer-facing technical role
  • Skills: Python, JavaScript, AWS

The work

  • Partner with Solutions Consultants on complex deals and own the solution architecture.
  • Lead technical deep dives with client teams and translate business goals into technical requirements.
  • Design technical solutions connecting Ada’s AI Agent to clients’ systems using APIs and SDKs.
  • Serve as a technical advisor to Customer Success on improving AI Agent performance.