alertmedia
2 days ago
Customer Support Specialist - MXC (Mon-Fri 2:30pm to 10:30pm CST)
Hybrid · Mexico City, Mexico Mexico City, Mexico
customer success
greenhouse
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AI TL;DR
Join AlertMedia as a Customer Support Specialist to assist customers with product inquiries and account questions. This role requires strong communication skills and a commitment to providing excellent service.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Support Specialist - MXC (Mon-Fri 2:30pm to 10:30pm CST) at alertmedia?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
Join AlertMedia as a Customer Support Specialist to assist customers with product inquiries and account questions. This role requires strong communication skills and a commitment to providing excellent service.
Details
- Mexico City, hybrid role (2 days a week in office)
- 1-2 years of experience in customer support preferred
- Bilingual English/Spanish is a must
- Not eligible for visa sponsorship
The work
- Support customers by assessing inbound tickets and live chats
- Communicate professionally and empathetically to resolve issues
- Manage customer tickets within the case queue
- Collaborate with team members and share knowledge