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Twilio

21 hours ago

Fraud Specialist, Supplier Operations & Governance

Hybrid · Remote - Canada Remote - Canada

pythonsql carrier relations/carrier ops

greenhouse

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AI TL;DR

You will resolve billing issues and investigate fraudulent activities in a remote role at Twilio. This position requires strong analytical skills and experience in telecom operations.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Fraud Specialist, Supplier Operations & Governance at Twilio?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will resolve billing issues and investigate fraudulent activities in a remote role at Twilio. This position requires strong analytical skills and experience in telecom operations.

Details

  • Remote - Canada
  • CAD 90,800.00 - CAD 113,500.00
  • 8+ years of experience
  • Skills: Python, SQL

The work

  • Advise on best practices for handling billing disputes
  • Negotiate with customers and carriers regarding disputes
  • Identify and analyze fraudulent misuse and billing errors
  • Build dashboards to communicate key metrics related to disputes