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Fastly

5 days ago

Senior Enterprise Customer Success Manager - UK

Hybrid · London, United Kingdom London, United Kingdom

node customer success management

greenhouse

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AI TL;DR

Join Fastly as a Senior Enterprise Customer Success Manager in London, where you'll focus on customer retention and account expansion. You'll build relationships with enterprise clients and drive product adoption to ensure long-term success.

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Clear role · 80/100 against the market band on this page.

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Job description

Join Fastly as a Senior Enterprise Customer Success Manager in London, where you'll focus on customer retention and account expansion. You'll build relationships with enterprise clients and drive product adoption to ensure long-term success.

Details

  • London, hybrid role
  • Experience in Account Management and Customer Success
  • Skills in customer success management and technical literacy

The work

  • Document and execute comprehensive account strategy plans
  • Expand executive reach through Business Reviews and value-based reporting
  • Ensure full adoption of existing and new products
  • Act as a trusted advisor to prevent churn and nurture relationships