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6sense

2 days ago

Senior Customer Success Manager, EMEA

Onsite · London, England, United Kingdom London, England, United Kingdom

customer success

greenhouse

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AI TL;DR

You will manage customer relationships and ensure the successful adoption of 6sense products. This role involves driving customer growth and satisfaction for enterprise clients in London.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Senior Customer Success Manager, EMEA at 6sense?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships and ensure the successful adoption of 6sense products. This role involves driving customer growth and satisfaction for enterprise clients in London.

Details

  • London, England, United Kingdom, work from office
  • 3+ years of Customer Success, Account Management, or Consulting experience
  • Experience with global 1000 enterprise customers
  • BA/BS degree required

The work

  • Manage customer onboarding, product rollout, and training
  • Ensure 6sense is adopted into customers' daily workflows
  • Maintain visibility into product performance and customer feedback
  • Identify areas for customer growth and additional use cases