Trayd
17 days ago
AI Support Specialist
Onsite · Manhattan, United States United States
$70,000–$80,000 / year
sql
supportfull-times23
ycombinator
Match & cover letter
Create a profile to see your match and get a cover letter for this role.
Source: ycombinator
Never pay or share passwords or codes with an employer. How to spot a fake job
AI TL;DR
You will be the first point of contact for customer support, helping to resolve issues and improve the AI-driven support system. This role offers the opportunity to directly influence product changes based on customer feedback.
AI match
Clear role · 100/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as AI Support Specialist at Trayd?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
Similar roles
- Principal Actuary Omada Health
- Support Engineering Manager Sardine
- Forward Deployed Engineer Reflex
- Machine Learning Engineer Hestus, Inc.
- Product Growth Manager Thatch
- Product Operations Analyst Numeral
Job description
You will be the first point of contact for customer support, helping to resolve issues and improve the AI-driven support system. This role offers the opportunity to directly influence product changes based on customer feedback.
Details
- Manhattan, United States, in-person role
- $70,000–$80,000 per year
- 0–2 years of experience
- Skills: SQL, Go
The work
- Respond to customer questions quickly and accurately
- Review and verify AI-drafted replies for accuracy and tone
- Triage incoming issues and route urgent problems
- Create help articles and training content from resolved questions